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Below are some frequently asked questions regarding technical problems.
Where can I find the latest downloadable patch?
I get a 'files missing or corrupted' error message when patching. What should I do?
What is a patch?
I am going to re-install Anarchy Online or install it on a new computer. What files do I have to keep to be able to continue playing my characters?
How am I able to make AO work with ZoneAlarm?
What ports need to be open in a firewall to run Anarchy Online?
What are the minimum system requirements to play Anarchy Online?
Why do I get a 'dimension not available' or 'could not connect to login-handler' error message?
I am having crashes that give an error code in bb.dll/bbr.dll
I receive a USER.EXE crash when I try to run the game, what should I do?
I crash when I open my mini map. How can I prevent this?
What can I do if I am unable to see the bottom bar of my GUI where the credits and NCU are?
I am unable to see my GUI (including chat) what should I do?
I'm using an AMD X2 processor and character actions seem accelerated, e.g., the character is running twice as fast as should be.
The patching process keeps repeating. After patching, the client requests a restart to complete patching, but then it still says a patch is needed.
My CPU usage meter indicates that Anarchy Online is using 100% of the CPU.
I am asked to enter a Zope username and password when logging in.
Anarchy Online is displaying very dark. Can I increase the gamma/brightness?
Anarchy Online keeps connecting to the test server, even though I don't want it to!
I am using a GeForce video card and am unable to see text.
How can I check my in-game FPS (Frames Per Second)?
I'm getting a "DDERR_INVALIDPIXELFORMAT" error.
I get an error similar to "linked to missing export Ddraw.Dill:DirectDrawCreate" when starting Anarchy Online.
InstallShield is crashing or giving me an error.
I'm using dual monitors and Anarchy Online starts on the wrong monitor, stays minimized or gives me a black screen.
I get an "Error in file buffer. Buffer is too small." message.
It keeps asking me to patch
Why is it every time I log out my Settings/Preferences get reset?
How do I Perform a Preferences/Settings Reset?
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